Shipping & Delivery

Australia Post eParcel

$9.95 Flat Rate (orders under $95)

FREE for orders over $95

• Standard Registered Post
• Online tracking with email & text msg notifications included
• Signature on delivery available
• Authority To Leave without signature option
• Guaranteed delivery (with signature)
• Plain packaging available upon request

Delivery times guide

From when your order is dispatched:

Express Post eParcel

$12.95 Flat Rate For All Orders

We Recommend Express Post

• Our fastest option
• Online tracking with email & text msg notifications included
• Signature on delivery available
• Authority To Leave without signature option
• Guaranteed delivery (with signature)
• Plain packaging available upon request

Delivery times

Express Post orders are delivered by Australia Post usually overnight after the order has been shipped to most metropolitan areas within Australia. Postcodes outside the Express Code network still receive priority fast delivery. Orders placed before 2pm AEST should be received the next day via Express Post On rare occasions, Australia Post may take longer, however Express Post is still the fastest form of shipment.

All other regional locations may take longer depending on the postal services in that particular area. For assistance with shipping time or to arrange a different shipping method, please contact us.

Network & delivery times Next Day Delivery network

New Zealand Post eParcel

$9.95 Flat Rate (orders under $95)

FREE for orders over $95

• Standard Parcel Post
• Online tracking including email notifications
• 5-7 Business Days estimated delivery time
• Sent via Australia Post
• Plain packaging available upon request

Express NZ Post eParcel

$12.95 Flat Rate For All Orders

We Recommend Express Post

• Express Parcel Post
• Online tracking including email & SMS notifications
• Signature on delivery for peace of mind
• 3 Business Days estimated delivery time
• Plain packaging available upon request

Standard Post International

$9.95 Flat rate

• Standard Pack & Track Post / Air Mail
• Tracking number provided
• Online tracking including email notifications to most countries
• Available for parcels upto 20kg in weight

Delivery times

This varies for different parts of the world. Usually it can take 6 - 14 days after your order is sent by our warehouse for delivery to occur. The EMS Post system is generally very fast and reliable. Sometimes orders are stopped for inspection by your local customs or postal service before delivery and this can delay your delivery. For assistance with shipping, please contact us.

Express International EMS

$29.95 Flat rate

• Our fastest international delivery option
• Using the international EMS mail network
• Online tracking and email notifications to most countries
• Signature on delivery

Delivery times

This varies for different parts of the world, however you can expect 3 to 6 business days after your order is sent by our warehouse for delivery to occur to most parts of the world. For further detailed information, you can contact us.

OTHER INFO & CONDITIONS

Standard Shipping (AUS)

Delivery times for standard shipping depend mostly on location and take 1 to 10 business days, sometimes a little longer to remote areas. Parcels are dispatched from our Brisbane warehouse. The method chosen will depend on your location. All parcels are sent with full tracking information - details of which are sent with your despatch confirmation. Deliveries are only made on weekdays. We usually ship most orders the same day they come in but in busier periods it can take a little longer. Delivery times are a guide only and are from time of dispatch. Most orders are dispatched within 1 business day however it can take longer during busy periods or due to unforeseen circumstances. We are not able to guarantee delivery times for our standard and free shipping services.

Express Shipping (AUS)

Express orders received by 2pm (AEST) are sent on the same day. Delivery times for express delivery are typically 1-2 business days from shipment. Major metro areas are typically the next business day after despatch. All parcels are fully trackable - details are sent with your despatch confirmation. Deliveries are only made on weekdays except in some circumstances when Australia Post extends deliveries to Saturdays. We are not able to offer any delivery time guarantees as we have no direct control over our freight providers.

Signatures & Delivery Options

We send all parcels with a signature required upon delivery, meaning the delivery driver will not leave the parcel without obtaining a signature. If there is nobody available to sign for the parcel, it will be transferred to your nearest Australia Post branch for collection by you and you will be notified by email.

By signing up for a free Australia Post MyPost account, you can:

• Redirect a parcel to a more convenient location
• Have your parcels left in a safe place
• Nickname parcels for easy identification
• Let someone collect a parcel for you
• Set your preferences for delivery notifications

If you do choose to have your parcel left in a safe place, you accept that we cannot be held responsible or liable for any loss or damage of a parcel.

International Shipping Info

Standard shipping is usually by International Standard Post via Australia Post which typically takes 6-14 working days for delivery. Sometimes, due to changes in services around the world, we may need to use a different service to send the parcel which may include Registered Air Mail with signature on delivery. An Express Shipping option is available also. All orders are despatched via a trackable method where possible, though tracking may be limited in your country.  We are not able to control the tracking availability in your country.

Taxes & Duties

Import Customs & Duty For Orders Delivered Outside of Australia

Most countries have import duty and other taxes on goods entering their country. The amount you are allowed to import varies from country to country and you are responsible for all charges that may be applied to allow your goods to leave customs. Unfortunately Wear It Out is not able to estimate what these charges might be and therefore cannot be held responsible. We always include a customs declaration (CN22) and/or commercial invoice (for courier deliveries) which has the value of the products being purchased based on the price paid. We are legally unable to enter any other value or mark orders as gifts. We encourage all customers take into account whether there any taxes, duties or any costs associated with their collection before ordering.

GENERAL INFORMATION

Estimated Despatch Dates

All orders are given an estimated despatch timeframe during checkout. However, it must be remember that these are just estimates based on the information available at the time of ordering. Despatch dates can be affected by busy periods or delays from suppliers. We will, of course, endeavour to keep customers informed at all times.

Public Holidays

No parcels are dispatched on QLD public holidays.

Guarantee & Liability

We guarantee the delivery of all parcels provided that a signature upon delivery is requested and required, that you do not request a 'Safe Drop' with Australia Post after we have shipped your parcel, that you do not change your delivery address after you have placed your order and that you have correctly and completely provided your address. We are unable to accept responsibility or liability for any loss or expense due to inaccurate or incomplete addresses provided by you, so please check your order confirmation email carefully and notify us immediately if you have made an error with your shipping address. Where you have chosen not to sign for a parcel and the parcel becomes lost or stolen, Wear It Out will offer all reasonable assistance to locate missing parcels and we may choose to offer compensation or replacement at our sole discretion.

OTHER TERMS & CONDITIONS

Undeliverable / RTS Parcels

In the event that a parcel is returned to us as undelivered or unclaimed, we will inform you as soon as we receive it. We do not take responsibility for parcels that are incorrectly or insufficiently addressed, however we will do all we can to recover the parcel on your behalf and arrange a redelivery to you. If you wish to have the parcel redelivered, we will advise you of the delivery charges which will include the charges from Australia Post to return the parcel to us. If you would prefer a refund and your order is within the terms of our Returns Policy, we can provide a full refund of the items we receive back less the original postage costs and any costs incurred to have the parcel returned to us. We will only hold returned mail for a period of upto 60 days after your original shipping date.

Suspected Credit Card Fraud

Our website uses automated fraud detection technology to safeguard ourselves and our customers from credit card fraud. If your transaction is flagged for further verification, we reserve the right to delay shipment of your order until such time as we have completed an investigation and deemed the transaction to be legitimate.

Combined Shipping for Multiple Orders

In the event that two or more orders are made for one customer at one delivery address, we may at our discretion send all the orders together in one package at the same time unless otherwise advised.

FAQS

ALLOWED COUNTRIES

Note Shipping and General Conditions

• Same Day Shipping cut-off for Express Post orders is 2pm AEST (Queensland).
• Australian customers may elect to have parcels left without a signature by using the Australia Post MyPost service. Doing so voids all guarantee of delivery as we are unable to be certain of what happens to your parcel once it has been left unattended.
• It is our normal policy to remove unnecessary packaging such as hangers, plastic clips and the like from garments before shipping although we make every attempt to include branded boxes with any products that are originally packaged that way.
• In the event that 2 or more orders are made for one delivery address we may at our discretion send all the orders in 1 package
• Delivery times are estimates
• Deliveries are sent on business days, please allow for any public holidays.
• We may delay any order if there is doubt as to the validity of the credit card transaction.
• All country duties and import taxes are the responsibility of the purchaser.
• We use Australia Post Express International and DHL for international express orders.
• In the event that your parcel is returned to us by Australia Post due to you supplying an incorrect address or failing to accept the delivery, we may ask you to pay a return to sender and redelivery charge of up to $20.