Returns, Refunds & Exchanges
30 DAY EASY RETURNS
Please ensure you have read our Returns Policy before returning goods to WearItOut. Whilst most items are accepted, there are a few items that can't be returned (unless faulty) such as items marked as FINAL SALE. "Final Sale" products are heavily discounted clearance products and will be clearly labelled on the product page, shopping cart and in order confirmation emails.
We understand that sometimes you're going to order something that just doesn't suit you or isn't a great fit when you get it home and we know that shopping on the Internet can make this harder so we’ve made returns really easy. You can return most unused apparel product purchased from Wear It Out within 30 days for a money back refund or store credit if you choose. Please read the rest of our information below for full details and conditions. We are committed to ensuring you have an exceptional shopping experience with Wear It Out and are fully satisfied with our products.
There's just a couple of conditions
We can't accept change of mind returned items if:
- The item is an adult toy or consumable item
- The item is a face mask or medical item
- The item is clearly marked as FINAL SALE
- The item has been worn or used
- The item is dirty or soiled
- The item has been washed
- The item has been damaged or modified
All returned items must be returned in brand new condition - the same condition you received them in. Perfect, unused, unwashed and clean with any supplied product packaging and tags.
How do I return something to you?
If you have a WearItOut website account, you can log in and go to My Orders and follow the steps to create your return request for a smother experience. If you don't have an account or you did a guest checkout for your order, you can skip forward to the instructions below.
There are two ways you can return them to us. No matter how you return your goods, please include a copy of your order confirmation or your WearItOut packing slip with your returned goods so that we can identify your return once it arrives back to us. You should be able to re-use the satchel or box that your WearItOut order arrived in to pack your return goods back up in.
OPTION 1: Use our Easy Online Returns Portal & Print Out A Label
- IMPORTANT: This option is only available for returns from within Australia
This is a returns service provided by Australia Post. It will provide a label that you can print out and attach to your return. The cost will be displayed on the screen. This service is only available from within Australia.
Click here to start an Australian online return.
Simply fill in the form and fields where required, complete your payment to Australia Post and then you will be able to print out a returns label.
OPTION 2: Use Your Own Post Method
If you don't have a printer, live outside of Australia, or want to use your own alternative method, just send your return to the following address:
WEARITOUT RETURNS
PO Box 592
FORTITUDE VALLEY QLD 4006
AUSTRALIA
Please ensure you send your goods back to us securely. We generally recommend using Australia Post satchels as you will get a tracking number. Keep a record of your tracking number and mail your goods back to us.
Once we receive your return, we will process it as quickly as possible. We will notify you by email once we have completed your return request and refund. Due to the nature of the products we sell, returns can take upto 10-14 days to fully process, however it is usually much faster.
How do I exchange something?
Exchanging is as simple as sending back what you don't want for a refund and placing a new order for the items that you do want. We'll refund you for the goods you send back to us so you can just order your exchange items at any time. We find this is a faster and more reliable way of handling exchanges.
Received something not quite right?
We try extra hard to ensure your shopping experience with Wear It Out is the best one possible and that means making sure we send your order to you exactly as you ordered it. Of course, we prefer to work with humans rather than robots and so every once in a while (usually when they are hungry) they make a mistake. It is very rare but it can happen. If you've received your order and something isn't quite right, we'll fix that up for you as best and as fast as we can. Please email us at [email protected] or call us on 1300 369 295 and we'll ensure a speedy rectification of our wrongs at no expense to you.
Warranties & Guarantees:
Our Returns Policy does not override or limit consumer guarantees and consumers may be entitled to a repair, replacement or refund under certain circumstances. Under Australian Consumer Law, you are entitled to remedies if an item purchased has a fault or is significantly different from the description. We will issue a refund or replacement upon return and inspection of the goods where required. Depending on the length of time, we may involve the manufacturer in this process.
